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Refund Policy

Refund Policy

Refund eligibility, if any, is governed by the Client Service Agreement and depends on the stage of service delivery.

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Due to the immediate commencement of administrative and investigative services upon enrollment, refunds may be limited or unavailable once work has begun.​

SERVICE SCOPE DISCLOSURE

Solar Release Co. is not a law firm and does not provide legal advice.


We provide consumer advocacy, documentation assistance, and case management services.
Legal services, when required, are provided by independent, licensed attorneys.


Fees paid to Solar Release Co. cover administrative, investigative, and case management services and are not contingent upon legal outcomes.

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ESCALATION & REFERRAL DISCLOSURE

In certain situations, a client’s matter may require further review by a licensed attorney. In those instances, clients may independently choose to engage an attorney of their choosing.

 

At the client’s request, Solar Release Co. may assist with case handoff and documentation coordination as part of its consumer advocacy services. Any attorney engagement is governed by a separate agreement directly between the client and the attorney.

 

Solar Release Co. does not provide, control, supervise, or influence attorney services, advice, strategy, or outcomes.

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NO GUARANTEES DISCLOSURE

Not all solar contracts qualify for cancellation, modification, or relief. Outcomes vary based on individual circumstances, contract terms, and third-party decision-makers.

 

No specific result or resolution is promised or guaranteed.

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RELATIONSHIP DISCLOSURE

Communications with Solar Release Co. through this website, email, text message, or telephone do not create an attorney–client relationship.

 

Any professional relationship beyond consumer advocacy services exists only between the client and the independently selected service provider.

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FEE & REFUND DISCLOSURE

Fees charged by Solar Release Co. are fixed, non-contingent, and apply solely to consumer advocacy and case management services.

 

Fees are not based on outcomes and are not tied to the success or failure of any dispute, complaint, or escalation.

 

Refund eligibility, if any, is governed by the Client Service Agreement and depends on the stage of service delivery.

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INFORMATION DISCLOSURE

All information provided by Solar Release Co. is for general informational purposes related to consumer advocacy and dispute awareness.

 

Solar Release Co. does not advise clients on whether to make, stop, or withhold payments related to any solar contract, loan, or obligation.

 

Clients are encouraged to consult appropriate professionals regarding financial, contractual, or technical decisions.

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COMMUNICATIONS & CONSENT DISCLOSURE

By submitting information through this website or selecting actions such as “Submit” or “Get Help Now,” you consent to being contacted by Solar Release Co. via telephone, email, and/or text message regarding scheduling, intake, and case review, in accordance with our Privacy Policy and Terms of Service.

 

Message and data rates may apply. Messaging frequency may vary. Consent is not a condition of receiving services and may be revoked at any time.

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AFFILIATION DISCLAIMER

Solar Release Co. is not affiliated with, endorsed by, or authorized by any solar panel manufacturer, installer, lender, financing company, or utility provider.

 

All trademarks, logos, and brand names referenced are the property of their respective owners.

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PLATFORM DISCLAIMER

This website is not affiliated with or endorsed by Facebook, Meta Platforms, Inc., or any other social media platform. All platform trademarks are the property of their respective owners.

Phone: (855) 396-5090

Hours: 8am - pm CST 

Monday - Friday 

Email: clientcare@solarreleaseco.com
Office Address: 

1724 S Luster Ave

Springfield, MO 65804

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