Privacy policy
Solar Release Co. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our services to connect potentially defrauded solar contract customers with an attorney.
1. Information We Collect
We collect the following personal information from you:
Names
Phone numbers
Email addresses
Loan/lease agreements
Solar contracts
Any supporting emails and SMS messages
2. How We Collect Your Information
We collect your personal information through the following methods:
Phone: When you contact us by phone.
SMS Messages: When you opt-in to receive msgs.
Text the following keywords:
Opt-in Keyword: Yes
Opt-out Keyword: STOP
Help: HELP to get our contact information.
Email: When you email us directly.
Facebook: When you interact with us on our Facebook page.
Webform: When you submit information through a form on our website.
3. How We Use Your Information
We use your personal information for the following purposes:
To assess the potential level of fraud that may have occurred in your solar contract.
To connect you with our legal partner, WHM Law Firm, who can assist you.
To communicate with you regarding your inquiry.
To improve our services.
4. Sharing Your Information
We may share your personal information with our legal partner, WHM Law Firm, to facilitate the legal assistance process.
We may also share your information with third-party service providers who assist us in operating our business (e.g., customer relationship management software), but only to the extent necessary for them to provide those services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We may disclose your personal information if required to do so by law or in response to a valid legal request.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
6. Your Rights
You have the right to:
Request copies of the personal data we hold about you.
Request the correction of inaccurate personal information.
Request the deletion of your personal information.
To exercise these rights, please contact us using the contact information provided below.
7. Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
SSL (Secure Sockets Layer): To encrypt data transmitted between your browser and our servers.
Multi-Factor Authentication (MFA/2FA): For internal access to systems containing your personal data.
However, no method of transmission over the internet or method of electronic storage is completely secure.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website or by other means.